Manager of Quality & Organizational Excellence Qualification
Free CMQ/OE Practice Test
1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never due to any fundamental facets of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge to a common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works during the early part of the 20th century. The research learned that when workers know they’re being monitored during an asq cmq oe question bank, the outcome of the experiment are usually diverse from those achieved by workers involved in a similar experiment who are unaware they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, however, if workers know they’re being observed during an experiment, the outcome are often skewed, and this has to be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have described as a pyramid. At the bottom are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that no one is able for people to own objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge to a common storehouse (like a database) is known as a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the 5 Whys method of dealing with the basis of your problem. The diagram concept originated by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in design for employee training programs.
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