Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than because of any fundamental elements of the experiment. This is what’s called the:
Heisenberg uncertainty principle
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational portions of which of the management styles?
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge to some common storehouse (for instance a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive section of the methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Seven Circles Model
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works during the early section of the 20th century. The study found out that when workers know they’re being monitored within the experiment, the outcome with the experiment are usually diverse from those achieved by workers enjoying a similar experiment that are unaware that they are being monitored. Sometimes the gap is positive, and often the gap is negative, however, if workers know they’re being observed within the experiment, the final results tend to be skewed, and also this must be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many people have identified as a pyramid. Towards the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that it’s impossible for those to own objective of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to some common storehouse (for instance a database) can be described as codification strategy, or push strategy. One other answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in the Five Whys strategy for dealing with the foundation of a problem. The diagram concept was created by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in the style of employee training programs.
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