Manager of Quality & Organizational Excellence Certification
Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of because of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach through which individuals add their knowledge to some common storehouse (like a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which are not a proprietary area of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers with a factory called Hawthorne Works during the early area of the twentieth century. Case study learned that when workers know they’re being monitored during an cmq/oe certification, the results with the experiment are generally diverse from those achieved by workers involved in a similar experiment that are unaware actually being monitored. Sometimes the main difference is positive, and quite often the main difference is negative, however, if workers know they’re being observed during an experiment, the results in many cases are skewed, which have to be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have identified as a pyramid. At the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that just isn’t possible for folks to get the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge to some common storehouse (like a database) is actually a codification strategy, or push strategy. One other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be used as part of the 5 Whys method of dealing with the main of a problem. The diagram concept was created by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often utilized in the appearance of employee training programs.
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