Manager of Quality & Organizational Excellence Qualification
Free CMQ/OE Practice Test
1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never due to any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of such management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach through which individuals add their knowledge into a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not a proprietary the main methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at the factory called Hawthorne Works noisy . the main last century. The research found out that when workers know they’re being monitored throughout an cmq/oe certification, the results in the experiment tend to be diverse from those achieved by workers enjoying much the same experiment that are unaware actually being monitored. Sometimes the difference is positive, and quite often the difference is negative, however, if workers know they’re being observed throughout an experiment, the results in many cases are skewed, which have to be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many people have referred to as a pyramid. At the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that no one is able for folks to offer the purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge into a common storehouse (like a database) works as a codification strategy, or push strategy. The opposite answer options all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be included in 5 Whys method of getting to the main of your problem. The diagram concept originated by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in design for employee training programs.
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