Free CMQ/OE Sample Questions and internet-based Practice Exams
Free CMQ/OE Practice Test
1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not due to any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge with a common storehouse (like a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary the main methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works during the early the main 20th century. The analysis found out that when workers know they’re being monitored within the experiment, the final results of the experiment usually are diverse from those achieved by workers enjoying the same experiment who are unaware actually being monitored. Sometimes the difference is positive, and quite often the difference is negative, but when workers know they’re being observed within the experiment, the final results in many cases are skewed, which has to be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. Towards the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that just isn’t possible for people to offer the objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge with a common storehouse (like a database) is actually a codification strategy, or push strategy. The opposite answer options all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be used as part of the Five Whys method of addressing the main of the problem. The diagram concept was created by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in design for employee training programs.
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