Decanting tenants a good method guide


Each time a recent disaster occurred, a leading Housing Association deployed an on-the-ground catastrophe response (CATS) teams could offer the large numbers of displaced tenants from the impacted area. The Housing Association required an emergency housing solution to the team that could provide:

• 24/7/365 access to comfortable, lasting accommodations

• Flexible leasing terms and amount of stay options

• Convenient locations from the affected regions additionally,

to be sure costs were managed effectively, the corporation required a remedy that included consolidated, centralised billing. Previously, team members were negotiating lease terms and signing agreements without company authorisation. This resulted in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee as well as the client.


The Housing Association had to secure an all-inclusive emergency housing solution that will keep costs down and streamline the billing process hence the CATS team could focus on meeting their tenant’s needs. Jigsaw, featuring its broad inventory of hotels, apartments, homes and much more, surely could supply the Housing Association CATS teams with furnished apartments on an extended stay over 1 month. This solution offered several advantages, including:

• Major financial savings

By consolidating all disaster-related employee costs, using furnished apartments as an alternative to hotel rooms, and identifying convenient options in a specific location, the consumer was able to reduce staff overtime previously used on invoicing and processing, eliminate temporary stay hotel taxes and caused Jigsaw to negotiate exceptional leasing terms for longer (60 day) stays.

• Improved operating efficiencies through centralisation

Centralisation from the temporary housing process through Jigsaw allowed the client to boost operating efficiencies by providing a single source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing an urgent situation housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a much more comfortable, home-like environment with larger rooms, full-size kitchens and separate living spaces. This solution allowed the client’s employees to target less on the stress and inconveniences associated with getting away from home for long periods of time and more on fulfilling the displaced tenant’s needs.

• Enhanced use of details

Centralised event data allowed for simplified and consolidated catastrophe reporting. Moreover, this functionality provided enhanced reporting features very important to successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus much more suitable housing accommodations, Jigsaw was able to profit the client save a significant amount of time, money and resources. As a result, the Housing Association experienced a savings greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for every apartment. For more information on this case study or how Jigsaw could work along use a temporary housing solution for your catastrophe response teams, please call 0845 0000 792 or complete the shape below.

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